FAQs

SUBSCRIPTION

How does a subscription work?

You will select any mlk of your preference to be delivered to you on a weekly basis, any quantity, size, flavour! Your mlk will be delivered to you on Monday by default. If you would like a Thursday delivery, you may indicate so at your cart page. All subscriptions renew on Friday (billing day). Billing happens at least 3 days before your chosen delivery day. You will have the option to change up your mlk preferences anytime, even from week to week. 

Cool. How do I change up my mlk preferences?

You can change your preferences upon logging in to your account. You can upsize, downsize, add product or switch flavours. You can also skip an order (up to 7 times at one go) anytime when you have travel plans. Changes have to be made before Friday to be effected in your next delivery. If it is made after Friday (although before your delivery day), this change will only be effected in the following week.

How do I add items to my existing subscription?

Log on to your account, go to the page of the product which you'd like to add to your current subscription(s). As you confirm your selection, you will see an option to "Add to existing subscription". Confirm the subscription information, and click "Add". That's it!

I'd like a delivery every Monday and Thursday. How do I go about doing that?

That will be 2 different subscriptions, so a separate checkout is necessary. In your first checkout, indicate "Monday delivery" at the comments section; and "Thursday delivery" during your second checkout. 

Do you collect used bottles for reuse / recycle?

Glad you asked! Yes we do, during our Monday deliveries. Kindly ensure that the bottles are thoroughly cleaned prior to returning them to us. We will unfortunately have to refuse your bottle if they are not properly cleaned. This is an effort to ensure our kitchen is kept free of bacteria and other contaminants when the bottles are returned for further processing.

 

SHIPPING

How is shipping calculated?

Shipping for both subscription and ala-carte purchases is calculated as follow:

$19.99 and below: $4.99/delivery
$20 to $39.99 $3.99/delivery
>$40 Complimentary 


If there's no one home to receive the delivery, could you just leave them by my doorstep?

Leaving mlk unattended is strictly against our business practice. As the mlk is made fresh with no preservatives, it needs to be kept chilled at all times. Leaving them by the doorstep unattended will result in quick deterioration of mlk. 

If I have a cooler box equipped with ice packs within, would you be able to leave them by my doorstep?

We may be able to do so upon request. We, however, will not be liable for any deterioration in quality as a result of that. We recommend that in such case, the mlk be transferred into a proper refrigerator as soon as possible. 

If I happen to miss my delivery, what can I do?

Write to us at hello@themlk.co to schedule for a redelivery. We will arrange for a next-day redelivery at any of your preferred 4-hour time window between 9am to 9pm. A redelivery fee of $12 will apply.

My order has been paid for but there is a last minute change in my schedule, can I reschedule my delivery?

We will do all we can to make sure you get your mlk.  Write to us a day before your initial scheduled delivery day, before 5pm. There will be a top up of $8 for this reschedule as we will be engaging a third-party logistics partner to fulfil the redelivery. You will be able to choose any preferred 4-hour time window between 9am to 9pm for this.

I am purchasing a bottle of mlk ala-carte, when can I expect a delivery?

For ala-carte mlk purchases, the cut-off for order would be Friday and mlk will be delivered on Monday. Orders that come in after Friday will be fulfilled the following Monday. If you'd like a Thursday delivery, you can indicate so in the notes section at your cart page.

 

ALMOND MLK

Where do you source your almonds from?
We source our almonds from California, US, the largest almond producer in the world!

We heard Spain and Australia are good places to source for almonds too!
Yes, indeed. We have explored a variety of high quality Spanish almonds, done taste tests with our customers, but the taste profile (bitterness) wasn’t the best for making almond milk. We have found that US almonds are better tasting – sweet and nutty. We are at the moment exploring Australian almonds although they cost at least twice as high. We place equal importance on quality, taste, and affordability. We’ll update this space with more info as we go along!

Are your almonds organic?
Our almonds aren’t organic. Almonds are relatively clean as they are protected by their hard shells, which leave little pesticides residue on the nut. Any residue that remains are cleansed thoroughly with ETL No. 9, a naturally alkaline and all-natural cleaner that effectively removes pesticides and the most harmful bacteria from any produce. 

That’s helpful to know. But aren’t all conventional almonds from the US fumigated with propylene oxide (PPO) which is carcinogenic?
The mandate to pasteurise almonds (whether by steam or PPO) is only applicable for the US market. Pasteurisation of almonds for export is not mandatory, as long as the importing country allows it. Fortunately, Singapore does! We source for almonds that are absolutely untreated, hence is 100% unpasteurised and raw.

How long does the almond mlk last for?
They last for 3-5 days from the day it is mlked. The cooler you keep them, with minimal temp fluctuations, and with minimal light exposure, the longer it lasts!

How do I maximise freshness?
Your almond mlk will be the happiest at the back of your fridge, where it’s the coldest and least affected by temperature changes, and where it’s away from light. The least ideal place to store your mlk would be the fridge door – it’s the warmest part of the fridge.  

Can I freeze my almond milk?
Yes we do that too, to use them in smoothies, even iced coffee / tea / chocolate. As long as the mlk is transferred out of the glass bottle. Ice cube trays for this purpose is really convenient.

Do you have official nutritional information for the almond mlk?
We are currently working on getting this information. We will update our site with the latest once we have them.

I am pregnant / breastfeeding. Can I consume almond milk?
While our almond mlk has been put through thorough tests to ensure they are safe, it is, after all, a raw product. Just as raw fruits / vegetables may pose a risk to pregnant and breastfeeding moms, the best person to check with on this is your ObGyn. 

Can I feed my baby with almond milk?
Our almond milk is not recommended for babies under a year old. For babies 1 year and older, we would encourage you to first seek advice from your baby's pediatrician.

My almond milk has separated, is this normal?
Absolutely. We do not add thickening or binding agents, which most commercial almond mlk add into their recipe for aesthetic reasons with no proven health benefits. Separation is proof that your milk is au naturel!

Can I warm my almond mlk?
Yes. We recommend warming the mlk on low indirect heat until you achieve your desired temperature. You will notice the almond mlk thickening as it warms up as well. This will give you, for instance, a really rich and thick chocolate mlk! 

 

If you have any more questions that are not answered on this page, feel free to write to us at hello@themlk.co.